If you need one-time support, then this is the right plan for you. Our Per Incident Plan is designed for customers who need support on per incident basis. This plan covers the problems that can generally be resolved within an hour. Below are some of the problems that are covered by this plan.
CERTIFIED ADMINS
Knowledgeable and experienced admins, 24/7 availability - We are here when you need us
Proactive maintenance
to prevent downtime by pinpointing and fixing potential problem-makers.
Unlimited support
we provide remote or onsite service when you need it with guaranteed response times.
All-inclusive IT
to simplify budgeting with a monthly flat-rate fee that includes server, cloud and hosting support.
On-demand support plans include
INITIAL SERVER SETUP AND OPTIMIZATION
Let our experienced support engineers set up your server and optimize it for ultimate performance.
SERVER SECURITY PATCHES AND UPDATES
We will ensure that your server is fully up to date with applied patches and upgrades, removing the daunting effect that these operations can have on the user.
FIREWALL CONFIGURATION AND MANAGEMENT
We will install, configure and manage your server firewall so it can be your very own "great wall of China". A firewall can help you effectively block attacks before they reach your services.
WEBSITE MIGRATION
Migrating a website knows to be a tough, time-consuming and challenging process. Let our team of experienced server engineers migrate your website and data .
SPAM PROTECTION AND SPAMMER RESOLUTION
We will take the necessary actions to prevent outgoing and incoming SPAM from/to your server.
DNS CONFIGURATION AND MANAGEMENT
Let us configure and manage your DNS server/s along with your respective domain zone files.
SERVER HARDENING AND SERVER SECURITY AUDIT
We will examine and evaluate your server for any weakness and security holes, then secure your server operating environment.
PCI COMPLIANCE AND AUDITS
If your business needs to become PCI-compliant, you have come to the right place.
SOFTWARE & SCRIPTS INSTALLATION
We will try to install any third party software/scripts on your server for you.
SERVICE CONFIGURATION AND OPTIMIZATION
Do you need a custom Nginx configuration? We provide custom installation, configuration and service optimization.
SSL INSTALLATION
Simply provide us with the SSL certificate and its private key and we will install the SSL certificate on your server.
MALWARE/VIRUS/PHISHING PROTECTION
Contact us if you need to scan and protect your server and websites against known malware, viruses, trojans and other vulnerabilities.
How it works
Let our team of experienced admins solve your emails problems.
1
Contact us
Have a problem with your server and don't know how to solve it? Contact us by initiating a chat session or send an email to
support@cloudduplex.com
2
QUOTE & ORDER
As soon as we have the needed information about your server and the scope of the problem, we will provide you with a quote for our services after which you can make an order.
3
Relax and let us do our magic
Once you order, we will start working on your server immediately during which communications will be kept open.
4
Work & Outcome
Our engineers will work on your problem until a resolution is found. A follow up will be made to provide you with information about the results.
Our Comprehensive Coverage
Dedicated Server/VPS
Let us manage your Dedicated server with a powerful GUI based monitoring software.
MICROSOFT AZURE
Our experts are ready to take over the challenges of deploying scalable apps and instances on azure.
Amazon Web Services
Our expertise take care of all your day-to-day operations and Complete AWS Management.
GOOGLE CLOUD
Our experts are ready to take over the challenges of deploying scalable apps and instances on GCP.
Didn't find the service you need?
Looking for another support feature? Feel free to drop us a line. We are available 24/7 and will respond immediately.
Ready to migrate your hosted environment, Servers, Cloud but not sure how to start? No need to worry. Our migrations services are specifically devised to meet situations of outgrown server, cloud and hosting
